Friday, February 24, 2006
Wednesday, February 22, 2006
Desktop Critters Part 2
The last time I showed the Desktop Critters here at the call center, I got the most emails and responses from my friends how much they loved them. So here is the encore of the ones I missed the second time around.
Enjoy!
Enjoy!
Saturday, February 18, 2006
Saturday, February 04, 2006
Thursday, February 02, 2006
Tech Support Call of the Day
I do my best to help every single customer I can. But there are those unfortunate incidents where something things are out of my hands.
I had just spoken with a customer. He had made a backup from a windows 98 machine and then tried to restore it into a Windows XP machine. It failed on the three sets of backup disks he used. Then I figured it's a windows platform issue.
I advised him to get some new diskettes and REFORMAT them inside the windows xp system. Then take those diskettes to the windows 98 machine, make a new backup, then proceed to restore. About 9 times out of 10, this always works.
The customer proceeded to reformat a brand new diskette . . . .
Please insert disk into drive.
Customer = "What the hell is going on? The disk is in the damn drive."
Jason = "It is in, sir?"
Customer = "Yes! I just said it was!"
Jason = "I am so sorry, sir. That could only mean that the a drive isn't working."
ackward pause.
Jason = "Sir?"
Customer = "Tell you are lying."
Jason = "Sir, I don't want to tell you this but it's the only logical conclusion left."
Customer = (beep) (beep)
Jason = "I am sorry sir, but it is the only-"
Customer = "Oh, I know it's the only (beep) (Beep) logical conclusion. That is why I am pissed! Oh, that (beep)ing (beep) ! They never hooked up my A drive! Son of a (beep)!"
Jason = "I am sorry this happened, sir."
Customer = "Oh, you just ruined my day. Oh, that (beep)ing . . . .I am gonna kill him."
Jason = "Uh . ..anything else you need sir?"
customer then hung up the phone.
I hope he gets another A drive and doesn't do anything drastic. :)
I had just spoken with a customer. He had made a backup from a windows 98 machine and then tried to restore it into a Windows XP machine. It failed on the three sets of backup disks he used. Then I figured it's a windows platform issue.
I advised him to get some new diskettes and REFORMAT them inside the windows xp system. Then take those diskettes to the windows 98 machine, make a new backup, then proceed to restore. About 9 times out of 10, this always works.
The customer proceeded to reformat a brand new diskette . . . .
Please insert disk into drive.
Customer = "What the hell is going on? The disk is in the damn drive."
Jason = "It is in, sir?"
Customer = "Yes! I just said it was!"
Jason = "I am so sorry, sir. That could only mean that the a drive isn't working."
ackward pause.
Jason = "Sir?"
Customer = "Tell you are lying."
Jason = "Sir, I don't want to tell you this but it's the only logical conclusion left."
Customer = (beep) (beep)
Jason = "I am sorry sir, but it is the only-"
Customer = "Oh, I know it's the only (beep) (Beep) logical conclusion. That is why I am pissed! Oh, that (beep)ing (beep) ! They never hooked up my A drive! Son of a (beep)!"
Jason = "I am sorry this happened, sir."
Customer = "Oh, you just ruined my day. Oh, that (beep)ing . . . .I am gonna kill him."
Jason = "Uh . ..anything else you need sir?"
customer then hung up the phone.
I hope he gets another A drive and doesn't do anything drastic. :)